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Vanishing e-mails

Published: 13/01/2017 23:55:50

Recently some spammers have been sending out their rubbish with faked headers making it appear as if their messages have come from our domain.

Naturally we would never spam you or anyone, however the problem is that, unfortunately, some poorly configured systems do not check to see if the From address is genuine or not and the result of this is that messages we have sent to customers have ended up in Junk Mail folders or even been blocked entirely.

So if you have tried to contact us and (apparently) not had a reply, please can you check your Spam or Bulk Mail folders and see if the message has ended up there.

This may also have happened with Order Confirmation e-mails or the message we send you to let you know that your order has been dispatched.

We are sorry for any inconvenience, unfortunately there is little we can do about this. Thank you all for your patience.

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