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Website FAQ file
You can either use our online shopping cart system with 128 bit secure
credit card encryption or post your order to us at A.L. Products,
PO Box 151, Southsea, Hants, PO5 1HL, England.
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- What information do you need if I choose
to pay by cheque?
If you are posting a cheque, the best way is to print out the
invoice from the shopping cart page and send that with your payment.
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- Can I pay by Credit Card and is
it discreet?
Yes, we can accept Mastercard, Visa, Visa Debit/ Delta, Maestro,
Solo, American Express and JCB cards. Please ensure you include all
the information including the Issue Number or Valid From date for
Debit cards and the three "security digits" ie the last
three numbers on the signature strip.
If you pay by card, the statement will just say "A.L.Products
Ltd", so there's nothing to tell any other people what you've
been buying :-)
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- What do you charge for Postage and Packing?
Postage and Packing to the UK costs 10% of the order value (up to
a maximum of £20). Orders over £60 in value will automatically
be sent by Special Delivery for speed and insurance.
International P&P is 20% of the order value.
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- Do you accept Dollars or other currencies?
If you order by credit card the card company takes care of all the currency exchange details, so you pay in your local currency, but we get paid in Pounds. Note that your card company may add transaction or exchange rate charges to the cost, these are part of the terms and conditions for your credit card and are nothing to do with us.
Please note we can only accept cheques if they are drawn in Sterling on a UK bank.
We cannot accept foreign currency due to the high costs of exchanging it.
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- How long does it take to deliver an
order?
That does depend on what you are ordering and how busy we are. Most
orders are dispatched within a week or even a couple of days of being
placed, however being a small company we do get some periods where
we have a big order to deal with which takes all our time. We endeavour
to dispatch all goods to arrive within 28 days.
Please remember that if you pay by cheque we have to collect it from
our Post Office Box and wait four working days for it to clear before
we can process an order.
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- Can you send my order quicker if I need
it?
Yes, we can, but we prefer not to. Wherever possible we deal with
orders on a First Come, First Served basis as this is only fair, however
if it is for a birthday or a special event we can move an order up
the queue. We should point out that this is not our usual policy and
we will not appreciate anyone abusing our generosity.
If you want an item for a specific date, please ensure that you
order early. If you want it for Xmas please order very early!!
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- Can I use the £5 discount on my first
order?
Yes, you can. Just enter the word VOUCHER in the "Discount
Code" box on the first Checkout page. Please remember
that you must order the catalogue to qualify! (Note that
there is a limit of one £5 discount
or free pair of cuffs per customer!)
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- Do you send to the US or worldwide?
Yes, we can deliver to any country, although we cannot accept
liability for postal delays to international destinations.
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- Do you do made to order items?
If you want an item which is not in our catalogue or you want
modifications to one of our standard items please send us a picture/
drawing and a detailed description of the work you want done and we
will be happy to quote you a price.
Please note, if you want to attach a picture to an e-mail we would
appreciate it if you would ensure that the image is not excessively
large. An image 1,024 pixels wide can be resized down to 512 pixels
wide which can reduce the file size by three quarters!
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- Are goods sent under plain wrapper?
Yes, all goods are sent in plain wrapping paper and the return
address just says "PO Box 151..." so your privacy is ensured.
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- Can you send goods to another
address?
Yes, but only for orders to be dispatched to UK addresses.
Also please note that we must have the Credit or Debit Card "billing address", ie the one where the bills are sent to, in order for us to be able to validate the transaction.
Also please note that if the name on the Shipping Address is not
yours, we will include a note to the recipient stating that the goods
were ordered from us in their name, this is to prevent anyone using
us to harass someone.
Your name will appear on the invoice which will be included with the goods unless you specifically request us to send the invoice to your billing address.
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Can I see a full price list?
Yes, there is a full price list (text) available for download
For text list & download options: Click
Here
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